{"id":20507,"date":"2024-10-16T15:10:33","date_gmt":"2024-10-16T15:10:33","guid":{"rendered":"https:\/\/www.hustlermarketing.com\/?p=20507"},"modified":"2024-10-23T10:49:32","modified_gmt":"2024-10-23T10:49:32","slug":"10-email-marketing-kpis-every-marketer-needs-to-know","status":"publish","type":"post","link":"https:\/\/www.hustlermarketing.com\/blog\/10-email-marketing-kpis-every-marketer-needs-to-know\/","title":{"rendered":"10 Email Marketing KPIs Every Marketer Needs to Know"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Conversations about email marketing KPIs can be a lot more interesting than you might think.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your Klaviyo dashboard is your best friend when it comes to figuring out what your customers are up to, what they care about, and how you can reach them more effectively.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tracking key email marketing metrics is essential to knowing whether your email marketing is working &#8211; or if you\u2019re working with an agency, figuring out the ROI on the email marketing services you\u2019re getting.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here, we\u2019re looking at need-to-know email marketing metrics, what they mean, and how you should be tracking them to maximize retention revenue.\u00a0<\/span><\/p>\n<h2><b>Email Marketing KPIs to Keep an Eye On (all the time, basically):<\/b><\/h2>\n<p>Once your email marketing channel is big enough, it will generate a LOT of data. There are many ways to slice that up, but here are the email marketing metrics to prioritize on the daily.<\/p>\n<p>Let&#8217;s start with the easiest: how many people are opening your emails?<\/p>\n<h3><b>1: Email Open Rate<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">This might be the simplest (handiest) of email marketing metrics. Your email open rate (OR) is the <\/span><a href=\"https:\/\/www.hustlermarketing.com\/blog\/what-is-a-good-open-rate-for-ecommerce-emails\/\"><span style=\"font-weight: 400;\">percentage of subscribers who opened your emails<\/span><\/a><span style=\"font-weight: 400;\">. A bad OR could show that your subject lines work. It could also suggest problems with deliverability.\u00a0<\/span><\/p>\n<h4><b>How to Boost Your Email Open Rate<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Test different subject lines, preheaders, and sender names.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Segment your list to target more relevant content to specific groups for better engagement.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Regularly clean your list to ensure you\u2019re sending each profile the type of content they\u2019re most likely to care about.<\/span><\/li>\n<\/ul>\n<h3><b>2: Click Through Rate (CTR) &amp; Click Rate (CR)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Click Rate (CR) is an important indicator that helps you avoid the spammer label. It calculates the percentage of people who open an email and click on a link, relative to the total number of emails you deliver.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Click-Through Rate (CTR) measures the percentage of clicks received compared to the total number of views or impressions. (In email marketing, these are essentially opens). CTR provides insight into the effectiveness of your email\u2019s content after that initial attention grab. This helps you understand how compelling your email content is.<\/span><\/p>\n<p>Here&#8217;s the formula for CTR:<\/p>\n<p><span style=\"font-weight: 400;\">CTR = (Total Clicks \/ Total Emails Delivered) * 100.<\/span><\/p>\n<h4><b>How to Interpret Click Rate and Click Through Rate<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">A high CR may indicate that your email subject line or preheader text is enticing enough to encourage recipients to click through, while a high CTR may indicate that your email content is engaging and relevant to your audience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Check in on these daily, because sudden drops could be a bad sign. By tracking both metrics, you can identify areas where your email campaigns are performing well and areas that need improvement.<\/span><\/p>\n<h3>3: Revenue Per Recipient (RPR): Digging Deeper Than OR &amp; CTR<\/h3>\n<p>Open rates and click-through rates don\u2019t directly tell you if a campaign generated revenue. To figure that out, you need to dig a little deeper. <a href=\"https:\/\/www.klaviyo.com\/blog\/revenue-per-recipient\">RPR is is a key email marketing metric<\/a> that measures the average revenue that comes from each person who receives an email. It helps you understand how effective your campaigns are at the individual recipient level.<\/p>\n<p>Let&#8217;s imagine a <a href=\"https:\/\/www.hustlermarketing.com\/blog\/black-friday-2024-how-your-early-birds-will-help-you-win\/\">Black Friday early bird sale opener email<\/a> to demonstrate the calculation.<\/p>\n<ul>\n<li>Total Email Sends: 50,000<\/li>\n<li>Total Bounces (to exclude): 2,000<\/li>\n<li>Total Revenue: $150,000<\/li>\n<\/ul>\n<p>Your RPR is is the total revenue divided by the number of valid recipients. In this case, that gives us an RPR of $3.13, meaning each recipient contributed an average of $3.13 to the total revenue.<\/p>\n<h4><strong>How to Use RPR to Improve Campaigns:<\/strong><\/h4>\n<ol>\n<li><strong>Segment your audience:<\/strong> Calculate RPR for different customer segments to see where your strongest ROI lies.<\/li>\n<li><strong>A\/B test:<\/strong> Compare RPR across variations of subject lines, offers, or CTAs.<\/li>\n<li><strong>Timing:<\/strong> Analyze RPR across send times and days to determine optimal email scheduling.<\/li>\n<li><strong>Content Optimization:<\/strong> Identify emails that had higher RPR and replicate what worked\u2014whether it was specific product recommendations or scarcity-driven copy.<\/li>\n<\/ol>\n<h3><b>4: How Do You Check Email Deliverability?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">None of what we have just said matters if your emails aren&#8217;t landing in primary. Email deliverability is the bedrock of an effective email marketing service. One of the easiest ways to track it is to watch average ORs and CRs. If you notice a notable decrease on either of these, it&#8217;s a good idea to <a href=\"https:\/\/www.hustlermarketing.com\/blog\/improved-email-deliverability-boosts-revenue-for-jewelry-ecommerce-brand\/\">check in on deliverability<\/a>, and dip into other email marketing KPIs that you probably aren&#8217;t checking daily.<\/span><\/p>\n<p>Let&#8217;s look at those next.<\/p>\n<h2><b>Email Marketing KPIs That Deserve a Weekly Check-In (or a deep dive when you notice anomalies)<\/b><\/h2>\n<h3><b>Spam Complaints<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">It hurts when people don\u2019t open your emails. But it\u2019s even worse when they mark them as spam. If your spam rate gets too high, inbox providers may block your account or take some other action against you. Here are some mistakes that can spike your spam complaints:<\/span><\/p>\n<ul>\n<li>Irrelevant content that doesn&#8217;t match the interests of the readers in each segment of your list.<\/li>\n<li>Spammy email copywriting: words like \u201cfree,\u201d \u201cact now,\u201d \u201cguarantee,\u201d or excessive capitalization and exclamation marks.<\/li>\n<li>Clickbait subject lines that don&#8217;t match the offer in the email itself.<\/li>\n<li>High sending frequency: people don&#8217;t like to receive too many emails in a short space of time.<\/li>\n<\/ul>\n<h3><b>Number of Unsubscribes<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Although a high number of unsubscribes can be discouraging, it can actually be a good sign. If people are able to find the unsubscribe option and remove themselves without friction, you&#8217;re doing well in terms of email design and format. A trustworthy eCommerce store will generally get more unsubscribes than spam complaints, as consumers choose to leave the sales funnel.\u00a0<\/span><\/p>\n<h3><b>List Growth Rate<\/b><\/h3>\n<p>Your email list is the backbone of your email marketing efforts, and tracking its growth over time is crucial. The list growth rate shows whether your efforts to attract new subscribers and retain current ones are paying off. A stagnant or shrinking list indicates it&#8217;s time to re-evaluate your <a href=\"https:\/\/www.hustlermarketing.com\/ugc-ads-ad-creatives\/\">acquisition strategies<\/a>. By focusing on growing your list through engaging content and smart lead generation tactics, you ensure your campaigns continue reaching new and interested audiences.<\/p>\n<h3><b>Bounce Rate<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">For any email campaign, it is important to check and track the bounce rate, which measures how many subscribers did not receive your email. Tracking this metric helps identify soft and hard bounces, which is essential for assessing the quality of your subscriber list and maintaining the success of your campaigns. Ideally, you want your bounce rate to stay below 1%.<\/span><\/p>\n<h2>Some People Track Calories. We Track Email Marketing KPIs. Day In, Day Out.<\/h2>\n<p>A high-ROI email marketing service needs to be effective, transparent, and continually evolving to do better. That&#8217;s the model we have built at Hustler Marketing &#8211; and it&#8217;s how we have <a href=\"https:\/\/www.yotpo.com\/partner-awards-2024\/best-retention-marketing-agency\/retention-emea\/?utm_source=HustlerMarketing&amp;utm_medium=partners&amp;utm_campaign=PartnerAwardsWinners2024-LP&amp;Email\">won major industry awards<\/a>.<\/p>\n<p>But there&#8217;s no secret: we just stay focused on email marketing KPIs that grow our clients&#8217; businesses. That, and or exceptionally low account manager-to-client ratio, makes us the email marketing service of choice for eCommerce brands in virtually every niche. Alongside our expertise in email marketing KPIs, we also specialize in UGC ads, providing a potent combination of retention and acquisition tactics. <a href=\"https:\/\/www.hustlermarketing.com\/book-a-call-with-hustler-marketing\/\">Contact our team<\/a> to learn more about how the one-two punch of KPI-driven email marketing and UGC advertising could help you exceed your goals for the next quarter and beyond.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conversations about email marketing KPIs can be a lot more interesting than you might think. Your Klaviyo dashboard is your best friend when it comes to figuring out what your customers are up to, what they care about, and how you can reach them more effectively. Tracking key email marketing metrics is essential to knowing [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":20590,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[3,71,26,24],"tags":[191,189,190],"class_list":["post-20507","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-deliverability","category-email-automation-flows","category-list-expansion","category-segmentation","tag-ecommerce-marketing","tag-email-marketing-kpis","tag-email-marketing-metrics"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Email Marketing KPIs Every Marketer Needs to Know - Blog - Hustler Marketing<\/title>\n<meta name=\"description\" content=\"We&#039;re exploring key email marketing KPIs, how to improve them, and how to prioritize them in your email marketing work flow.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hustlermarketing.com\/blog\/10-email-marketing-kpis-every-marketer-needs-to-know\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 Email Marketing KPIs Every Marketer Needs to Know\" \/>\n<meta property=\"og:description\" content=\"Conversations about email marketing KPIs can be a lot more interesting than you might think. Your Klaviyo dashboard is your best friend when it comes to\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.hustlermarketing.com\/blog\/10-email-marketing-kpis-every-marketer-needs-to-know\/\" \/>\n<meta property=\"og:site_name\" content=\"Hustler Marketing\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/HustlerMarketingTeam\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-16T15:10:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-23T10:49:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.hustlermarketing.com\/wp-content\/uploads\/2024\/10\/02BANNER.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Andrea Bustos\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@HustlerMrktng\" \/>\n<meta name=\"twitter:site\" content=\"@HustlerMrktng\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andrea Bustos\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.hustlermarketing.com\/blog\/10-email-marketing-kpis-every-marketer-needs-to-know\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.hustlermarketing.com\/blog\/10-email-marketing-kpis-every-marketer-needs-to-know\/\"},\"author\":{\"name\":\"Andrea Bustos\",\"@id\":\"https:\/\/www.hustlermarketing.com\/#\/schema\/person\/dabaef0aa156bd2b9e7ed7f6fcdad46c\"},\"headline\":\"10 Email Marketing KPIs Every Marketer Needs to Know\",\"datePublished\":\"2024-10-16T15:10:33+00:00\",\"dateModified\":\"2024-10-23T10:49:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.hustlermarketing.com\/blog\/10-email-marketing-kpis-every-marketer-needs-to-know\/\"},\"wordCount\":1226,\"publisher\":{\"@id\":\"https:\/\/www.hustlermarketing.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.hustlermarketing.com\/blog\/10-email-marketing-kpis-every-marketer-needs-to-know\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.hustlermarketing.com\/wp-content\/uploads\/2024\/10\/02BANNER.jpg\",\"keywords\":[\"eCommerce marketing\",\"email marketing KPIs\",\"email marketing metrics\"],\"articleSection\":[\"Deliverability\",\"Email Automation Flows\",\"List Expansion\",\"Segmentation\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.hustlermarketing.com\/blog\/10-email-marketing-kpis-every-marketer-needs-to-know\/\",\"url\":\"https:\/\/www.hustlermarketing.com\/blog\/10-email-marketing-kpis-every-marketer-needs-to-know\/\",\"name\":\"10 Email Marketing KPIs Every Marketer Needs to Know - 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